Santae

Kickstarter, Beta & Beyond FAQ:

Q: When will Beta be?
A: At this time, Beta is slated to be open October 19th, 2024. Early Access Beta began on October 5th, 2024.

Q: How do I claim my Kickstarter rewards?
A: Thank you so much for backing our project! To claim your prizes, log in and head to Kickstarter Rewards to redeem your prizes immediately, or six hours after pledging if you were a late pledge. We appreciate your support immensely and look forward to seeing you in the game soon!

Q: What redeemable codes are available for Stretch Goal rewards?
A: Use these redeemable codes to unlock special pet species created thanks to your amazing support:
**QUENARISKS**
**VELOTRAKS**
**ZEPHERAKS**

Redeem Codes

Q: Where can I find out how many Referrals I have for the Referral Contest?
A: You can take a look at all the information for our current Referral Contest and a UI for keeping track of your referrals should be out before the end of the week.

Q: How/Where can I apply for X position?
A: All information regarding staff applications can be found here: staff applications. While all positions may not be hiring, applications can be submitted at any time to be reviewed later on! Please note that Admin and Moderator positions are internal only at this time, but Artist, Writer, and Assistant Positions are always open to apply.

Q: Will pet names be unique in Beta?
A: Your pet names will not be unique in Beta. During Beta, if your pet is the first one to use a particular name, your pet will be marked with a First Edition tag on their profile and an icon on the pet itself, showcasing it as being the First Edition!

Q: Am I allowed to share an IP address with another player?
A: Yes, you can share an IP address with another player, such as a parent, sibling, or a friend. However, all accounts are reviewed and verified to ensure they are not multi-accounts. To avoid any future issues, please submit a support ticket or reach out to a moderator or admin to inform them of anyone you may share an IP address with.

Gameplay Questions FAQ:

Q: Where can I view current pet colors?
A: All the currently available pet colors can be found here: Pet Colors Page

Q: Where can I get plushie tokens?
A: You can sometimes receive free Plushie Tokens from the Free Beta Daily Reward! But also you can find them by doing Terrible Toymaker quests, the Balloon Pop game, or buy them from other Members!

Q: What’s the difference between regular and divine figurines?
A: Divine figurines can transform your pet into the type of divine figurine you use, while the non-divine ones are toys, you can play with your pet with, which also adds them to your pets toy collection. Divine Figurines are faced to the right, Non-Divine Figurines are faced to the left for better recognition.

Q: Are there plans to be able to rename pets in the future?
A: Yes, there are plans for an item that will allow players to rename their pets. You can checkout all future updates and upcoming features by going to our Upcoming Features page.

Q: Will there be alternate methods to obtain SanCash (sC)?
A: sanCash is a premium currency that lets you purchase exclusive items from the Cash Shop. If you would like to support Santae, you can easily purchase sC for money at a rate of $1 = 1 sC. However, there are alternative ways to obtain SanCash. Currently, you can earn SanCash through our Gathering and Fishing features, as well as by participating in Giveaways. We're also actively working on expanding the opportunities for players to earn SanCash through casual gameplay, ensuring that everyone can enjoy Santae without feeling pressured to spend. Stay tuned for more exciting updates! You can checkout all future updates and upcoming features by going to our Upcoming Features page.

Q: What is the current SanPoint (sP): SanCash (sC) conversion?
A: The conversion rate is currently player-nominated and will adjust with the game economy. It’s best to ask in the Price Check Forums or Price Check channel in Discord.

Q: What is SanDust, and what is it used for?
A: SanDust is a type of currency that can be earned by playing games, doing quests, and collecting Beta Rewards. You can also visit Barnaby at the SanDust Exchange to convert unwanted items into sD! Currently, SanDust can only be used to tame Grusim in the Lava Caves during even hours (SST), but there are plenty of other uses that are still in the works! This currency is not tradeable between users.

Q: I found a Harlowin Egg! How do I hatch it?
A: If you have an empty pet slot available, you can visit the Lava Caves during odd hours (SST) which is noted by our Daytime Banner to hatch your Harlowin.

Q: Where can I find a Grusim?
A: Grusim can be tamed in the Lava Caves during even hours (SST), This is also noted by our Nighttime Banner. Go there with enough sD to collect a Divine Figurine of your own! The colors of Grusim that appear there are random, so if there is a particular color of Grusim you wanted, keep checking back!

Q: How does the Goopper Grotto work?
A: Anytime between 6:00-18:00 SST the Grotto is open for Gathering, but from 18:00-6:00 SST, the Grotto allows you to evolve your Gooppers using special runes found while Gathering or Fishing. To evolve your Goopper, you'll need to attach it to one of your pets and have the rune of your preference in your inventory. Then, simply select them from their respective dropdowns, and enjoy your new goopy friend!

Q: Where can I get Gathering/Fishing Items, and what do they do?
A: You can get Gathering items, such as Baskets and Pouches from Netty at Tangle & Tote. Baskets can be used at the Berry Tree and you can increase the amount of berries picked with different types of baskets, you can also buy Fertilizer, which lowers the berry regrowth cycle by a certain percentage based on the rarity of the fertilizer, and the amount of time left in the cycle. Pouches can be used while Gathering and you can increase the amount of items gathered with different types of pouches. You can also get Fishing Rods for Fishing Spots from Finn at Cast & Catch. You can also buy Fishing Rod Repair Kits, which repair broken fishing rods you may find, and Fishing Bait, which lowers the time on the Fishing cooldown timer depending on the bait’s rarity.

Q: What does it mean if you set your pet as "Active"?
A: When using an item, it will be applied to your active pet. This means that any collectables will be added to that pet's collection, and any Shimmer Dust will change that pet's coloration. Keep in mind that selecting a different pet from the dropdown in your inventory will change which pet is active! This functionality is receiving an overhaul with how it works, you can checkout all future updates and upcoming features by going to our Upcoming Features page.

Q: What are the item Rarities?
A: At the moment we have nine (9) item Rarities: Widespread, Common, Uncommon, Rare, Very Rare, Epic, Legendary, Mythic, and Divine. Divine rarity items can only be purchased from the SanCash Shop or given out in Official Giveaways/Contests. Mythic and some Legendary items can only be found through interacting with the site in unique ways! All other items will appear or stock on site depending on their rarity.

Q: If I miss the chance to get X item, will it be available again in the future?
A: Santae's staff team is strongly against the idea of "permanently retired" items, so there will always be an opportunity to get limited-time rewards later on! Santae leadership is very anti-retired items. They hope that items will be available for users for years to come.

Wardrobe Questions FAQ:

Q: The Wardrobe will be overhauled in Beta!
A: A lot of issues with sizing, readability, inclusivity, and overlaying will be addressed in the new Wardrobe system being released in Beta! You can find out more here: Wardrobe System Info

Q: Are items unable to be removed from the wardrobe at this time?
A: Yes, since wardrobe is a collection, once you have added an item to your wardrobe, it cannot be removed.

Q: Will there eventually be a way to preview wardrobe items without having to add them to your wardrobe first?
A: Yes, this is a planned feature! It will be available during the later stages of Beta, but it will be something we have going forward. You can checkout all future updates and upcoming features by going to our Upcoming Features page.

Planned Features FAQ:

Q: Where can I find a list of all planned features for Santae?
A: You can also checkout all future updates and upcoming features for Santae by going to our Upcoming Features page.

Q: Will there be other/non-luck based games added?
A: Yes! One of the main objectives for Beta is to implement more HTML5 games. If you have any specific requests, you're more than welcome to share them via the Suggestions forum! You can also checkout all future updates and upcoming features by going to our Upcoming Features page.

Q: Will HTML/BBCode be supported on site in the future?
A: There will be profile customization and image support available in the future beyond CSS code! You can checkout all future updates and upcoming features by going to our Upcoming Features page.

Q: Is there going to be a Battle system in Santae?
A: Yes! We are planning to have a battle system for our pets, you can view our Proof of Concept here: Battle System Proof of Concept You can checkout all future updates and upcoming features by going to our Upcoming Features page.

Q: Is there an item Database/Avatar Database at the moment?
A: No, but we plan to have both features available in the future! You can checkout all future updates and upcoming features by going to our Upcoming Features page.

Bug/Error/Glitch Reports FAQ:

Q: If I found a minor bug, where would I report it?
A: Any Bugs or Glitches can be reported in the Bugs, Glitches & Errors forum subtopic! Please check to see if anyone else has reported what you have found and add it to their thread. By posting here, it will ping the appropriate staff team to handle the issue.

Q: If I have found an error on site, such as a spelling mistake, mechanical issue, or graphical issue, where would I report it?
A: Any Errors can be reported in the Bugs, Glitches & Errors forum subtopic! Please check to see if anyone else has reported what you have found and add it to their thread. By posting here, it will ping the appropriate staff team to handle the issue.

User Conflicts or Site Help FAQ:

Q: I am having problems recalling my password or registering for my Beta account.
A: You can open up a support ticket through Discord if you are having any issues getting into your account. An Admin team member will help you out as soon as they can.

Q: I am having a problem with X User; who can I talk to?
A: You can open up a support ticket on our Discord for any issue you are having with other users on-site, be it transaction-related or a personal conflict. A Mod or Admin will help you with your ticket as soon as they can.

Discord-Specific FAQ:

Q: I've just joined the Discord server and can't see any channels!
A: Please be sure to read and react with ✅ to the rules channel. This will open up all the available channels to you.

Q: How long does it take to get the Verified Beta Tester role?
A: This is now automated, but if you haven't received the role within 48 hours of posting, please submit a support ticket and staff will be able to assist you!

Q: How do I change my nickname on this server?
A: Click the arrow next to the "Official Santae Discord," then select the "Edit Server Profile" option. You'll be able to change your nickname there.

Q: Why are there still some channels I can't see even though I've done all of the above?
A: There are some channels that require extra steps to access:
- 💰 In order to see the other **Marketplace** channels, react with 💵 to the marketplace channel.
- 🎁 In order to see the other **Giveaway** channels, react with 💝 to the giveaway channel.
If there are still channels missing, you can click on the "Browse Channels" option, which can be found under the server name. You can click and curate which channels/categories you wish to see/follow.

Q: Where can I contact Staff if I need support or assistance with something in-game or in-server?
A: The best places to contact us are in the support channel or in the Help & Assistance Forum.
If your request is more sensitive in nature and would be best discussed privately, or if you've been directed to do so by a Staff member, then you're welcome to submit a support ticket.
You're also welcome to contact any online Admin, Moderator, or Assistant directly.

Q: How do I host a giveaway?
A: In the giveaway channel, type the command ``/gcreate`` and select it from the list of commands that pop up, then hit enter and fill out the form the bot will provide you with!
Once you've filled in the form, hit "Confirm" and the giveaway should be created!

*This FAQ can be updated at anytime, keep checking back for updates and if there are any questions we should add to this page, please post in the suggestions forums.

This FAQ was last updated on August 20th, 2024